Problem with missing factory image option in samsung recovery 6 (win 8) notebookreview

I noticed something really weird with the Samsung recovery app on my new NP900X3E. When I open the program the "factory image" tab appears to be missing but all the others (disk copy, run backup server, help) are there. I chatted to to someone who didn’t really sound like he knew anything (via the samsung chat help on their website) who said there is a problem with the factory image and I should take it in for servicing. The weird thing is that when i set up the computer the other day im pretty sure it did appear and i think this was prior to SW update a) updating Recovery from v 6.0.9 something to 6.1, b) updating the BIOS and c) installing a load of windows updates. So i’m pretty sure that may have had something to do with it.


Update – I just got off Samsung support chat (the proper one direct from the computer, not the one on Samsung’s website) with someone who looked like they knew what they were doing. He restored the initial version of Recovery and it didn’t help. He reckons its a problem caused by either the BIOS or Windows updates I did. hmmmmm

The first thing to check is whether you can F4 boot Recovery: You may have to temporarily disable Win8’s Fast Startup as described in this post (it’s about F2, but the same applies to F4). This will boot the actual SRS6 Recovery Software from the Recovery partition.

The Windows app you updated and ran depends on that Recovery partition AND on a special F4 link in the partition table to locate it. If the Recovery partition is gone or the F4 link has been damaged (which can happen when using 3rd party imaging, cloning and partition software) the Windows app will not be able to see the factory image (which is stored on the 2nd Recovery partition).

If you cannot F4 boot Recovery, then most most likely the partition or the F4 link has been damaged. Without a Recovery backup (made while it was still working) it is almost impossible to repair. That’s why the Samsung rep said to take it in for Service: They simply re-image the drive for you.

But let’s not assume that yet. If you can F4 boot Recovery, there is a good chance it will find the factory image. So try that first. If you DO manage to F4 boot and it can see the Factory Image, I highly recommend you make a bootable factory image backup on a USB stick while you have the chance, using the guide linked below:

Edit: Just re-read your question in the Owners Lounge: The Recovery partitions are hidden and do not have drive letters (unless you manually assign one) so they don’t show up in Computer. You will be able to see them in Windows Disk Management. But even if they show up there, that is no guarantee that the partitions and the F4 link are intact.

The first thing to check is whether you can F4 boot Recovery: You may have to temporarily disable Win8’s Fast Startup as described in this post (it’s about F2, but the same applies to F4). This will boot the actual SRS6 Recovery Software from the Recovery partition.

The Windows app you updated and ran depends on that Recovery partition AND on a special F4 link in the partition table to locate it. If the Recovery partition is gone or the F4 link has been damaged (which can happen when using 3rd party imaging, cloning and partition software) the Windows app will not be able to see the factory image (which is stored on the 2nd Recovery partition).

If you cannot F4 boot Recovery, then most most likely the partition or the F4 link has been damaged. Without a Recovery backup (made while it was still working) it is almost impossible to repair. That’s why the Samsung rep said to take it in for Service: They simply re-image the drive for you.

But let’s not assume that yet. If you can F4 boot Recovery, there is a good chance it will find the factory image. So try that first. If you DO manage to F4 boot and it can see the Factory Image, I highly recommend you make a bootable factory image backup on a USB stick while you have the chance, using the guide linked below:

Edit: Just re-read your question in the Owners Lounge: The Recovery partitions are hidden and do not have drive letters (unless you manually assign one) so they don’t show up in Computer. You will be able to see them in Windows Disk Management. But even if they show up there, that is no guarantee that the partitions and the F4 link are intact.